All orders will be processed within 3 business days after being placed. Some orders will be shipped out than sooner than others depending on stock location. 

All items are carefully inspected and hand packed with care. However we hold no responsibility for any damages caused by the carrier during transit. Since we do not have any control over how the carrier handles your package, we can't be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.

 For questions about your order, please email us at sales@acesanime.com with your question/comment and order number.